Gaining self-awareness

It is only on the basis of an accurate sense of who we really are that we can start to make reliable decisions around work, relationships, and personal goals. We will introduce the subject of Emotional Intelligence by identifying Daniel GolemanIs five pillars: self-awareness, self- management, empathy, communication skills and group dynamics.

The importance of connecting with others

We will explore how success in the modern workplace is often defined by how we succeed collectively. Participants will discuss  their experiences of rapport building and consider the barriers that effect good communication.

Making a great first impression

The participants will understand how feelings promote action. We will introduce a communication model to show how this works in practice.

Asking effective questions

Participants will learn how to engage in active listening and   effective questioning, ensuring their audience feels seen and heard.

Articulating your value

Participants will learn the power of using story to engage an audience, increase trust and motivate action. Individually participants will consider a specific skill they use in their work and evidence it    with an anecdote.

Learning Outcomes

• Knowledge of our unconscious thoughts and ways of establishing new behaviours
• Ways of calming nerves and dealing with highly pressured situation
• Ways of saying no and dealing with tricky conversations
• Techniques to give and receive feedback
• Exercises to improve personal impact through the body, voice, and breath
• A deepened awareness of our presentation style